Submit a Help Ticket
Step 1 - Log into the Client Area.
Step 2 - Click the Support link on the top-right hand corner.
Step 3 - Click on Create a new support ticket.
Step 4 - Enter the support ticket Priority, Subject and Message.
Step 5 - Click on Submit Ticket.
You're done! Wow that was easy! Allow up to 3 hours for one of our friendly support staff to respond.
Contact Support
Email support@psd2htmlpros.com
Call 1-877-597-2526 ext. 2
100% Money-back Guarantee?
Yes, that's correct. We are so certain that you will be happy with our service that if you're not satisfied with your order and we're unable to fix it (if we made a mistake we'd like a chance to correct it), we'll refund your entire order.
Note: The guarantee is in effect up until the time the customer receives the final preview for the project. If after reviewing the finnished product, and the customer is not satisfied, they are eligible for the refund. Once the completed project has been delivered (sent in a zip file) to the customer a refund cannot be made.
Frequently Asked Questions
Some questions we are asked on a regular basis....
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What types of source files do you accept?
The most preferable source files are layered PSD, PNG or TIFF files. We also accept AI / EPS files, but please note that additional time will be needed to convert them into PSD format, and we will require your confirmation of the AI / EPS to PSD conversion.
If layered files are not available, we can also accept flattened designs in other formats like JPEG or PDF. For PDF source file please specify the exact dimensions in px to be used for the page. Please note that there may be cases where it is impossible or undesirable to use flattened files for particular elements. The projects with flattened designs usually require additional time.
Please note that the design files you submit to us should be in RGB color scheme. If the design is in CMYK color scheme, we will convert it to RGB and ask for your confirmation on the result. Please note that this may take additional time and some tints may differ from the original version.
We can also use your existing markup as a source. You are welcome to provide us with the local version of the page and we will use it for re-slicing.
When in doubt, upload the files you have, and ask your questions – we will advise you from there. -
What browsers do you support?
We create code according to W3C standards, and our markup is displayed correctly in all popular browsers.
The QA Team tests the markup in Internet Explorer 7+, Firefox 3.5+, Google Chrome, Safari 4+ and Opera 10+ by default for all packages. -
Can you sign our NDA?
We guarantee that information about your company and project will not become public, please read our NDA policy here.
If it is absolutely necessary for you to have your NDA documents signed, you are welcome to send them through the Client Area. We will investigate them and let you know whether we can sign the document and proceed. -
What kind of payments do you accept?
You can pay directly with your credit card in the Client Area. We accept the following cards: VISA, MasterCard, AMEX and DISCOVER. Your information is kept secure with a 128bit SSL encryption from GEOTrust.
Non-disclosure Agreement
P2HP respects your professional artwork and will only use it to assist you with your goals. Your copyrights will remain yours.
We will not take your artwork for use on any other site, resell it, or give it to anyone under any circumstance.
We guarantee that all information that you share with us, including artwork, contact information, and client notes will remain confidential.
We will never contact your clients or the clients of your clients.
We respect your business and your privacy.
Affiliates Network
All new affiliates are welcome. Our commission rates start at 30%. This can represent between $60-150 per order reffered to us. Simply email the information listed below to affiliates [at] psd2htmlpros.com and we will evaluate your request. Please allow 2-3 business days for us to respond.
- Full name
- Company name
- Contact Info (email & phone)
- Website address
- Type of business
Terms of Service
- Our standard delivery time is up to 8 business hours for the first page and 3 - 8 business hours for each additional page, depending upon the complexity.
- Our development team is available Mon - Fri, 9:00 am - 5:00 pm EST (GMT -5 hrs).
- The prices for additional mark up options are discounted by 50% for inner pages.
- Expedited delivery increases the total cost.
- The project completion timeline takes effect after all the order details have been cleared. The estimated timeline for CMS theme completion is provided after the investigation of the designs and requirements.
- We shall provide the completed service in form of a .zip file upon completion of the project. In the case that you have requested some other specific form of delivery, we will comply with this request if agreed on when the order was placed.
- We require a 50% payment (deposit) before commencing work on your project.
- Any projects submitted after 2pm EST will be started the next business day.
Upon making payment for one of P2HP's services you are accepting this terms of service agreement.
Privacy Policy
This privacy policy sets out how P2HP (PSD2HTMLPros.com) uses and protects any information that you give P2HP when you use this website.
P2HP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
P2HP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 1st 2011.
What we collect
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at privacy [at] psd2htmlpros.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at privacy [at] psd2htmlpros.com.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.